Your cat is required to arrive in a secure individual cat carrier, for your cat’s safety. We have a storage room for your carrier so you are allowed to leave it. The carrier will be sanitized and you cat will be in its carrier five minutes before your appointment arrival for pickup.
You are welcome to bring a towel or item of clothing or toys and we will see that they are put in your cat’s chalet. But please be aware that any cloth items will be washed and if toys get dropped in a soiled litter pan, they are discarded with the litter. And there is a chance that in the cleaning process, the item of clothing or towel can be lost, damaged or disposed of and we cannot be held responsible for any of these items. We urge you not to bring anything of value that you or your cat couldn’t live without or that you would be upset to lose.
All belongings must be labeled or made easy for our attendants to identify in some way. Some belongings are not allowed, such as glass dishes or breakable items. We would appreciate you limiting the number of toys your cat brings.